Animals on the Bus
Only service animals are allowed on the bus. Unless you have a carrier to keep your animal while riding the bus. You are responsible for the care and supervision of your animal while onboard and may be held liable for the behavior and action of the animal.
Bicycle racks are available on all Kayak buses, except Tutuilla Tripper/Pilot Rocket van. The racks are available on a first come - first served basis. Riders are responsible for loading and unloading bicycles. Bus drivers cannot assist with loading or unloading of bicycles. Let the bus driver know before you load the bicycle. Also, when you get off the bus, ask the bus operator to wait while you remove your bicycle. At no time shall the driver handle the bicycle.
Children must be over 12 years of age otherwise will not be transported on the bus.
In the winter severe weather such as ice and snow on the roadway can delay or halt routes, so be prepared for time adjustments and plan trips accordingly. You can always check our Facebook page: facebook.com/KayakPublicTransit, Twitter page: twitter.com/kayaktransit, or listen to our KCUW 104.3 FM for updates.
Lost & Found
If you lose or forget something on the bus, please call 541-429-7519. It's important to give a description of the lost item (such as color, brand name, fabric, which bus you were riding, etc.). Kayak Public Transit is not responsible for lost or stolen items left on the bus.
All vehicles are equipped with lifts or ramp to accommodate those in need. Please allow the driver time to secure wheelchairs. Always notify the driver to deploy the lift or ramp.
YOUR RIGHTS UNDER TITLE VI:
The Confederated Tribes of Umatilla operates its transportation program and services without regard to race, color, or national orgin in accordance with Title VI of the Civil Rights Act. Any person who believes they have been aggrieved by an unlawful discriminatory practice under Title VI may file a complaint with the Confederated Tribes' Planning Office.
For more information on the Confederated Tribes Title VI Plan and procedures to file a complaint, contact our Public Transit Clerk at 541-429-7524; or visit the Planning Office at 464 Timine way, Pendleton, OR 97801.
CTUIR Title VI Complaint Form
We encourage, though do not require, individuals to first file a complaint directly with their transit provider to give it an opportunity to resolve the situation before filing with FTA.
You may file a complaint directly with the Federal Transit Administration by signing the complaint form and mailed to:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 20590
FTA - Title VI Complaint Form
With your form, please attach on separate sheet(s):
- A summary of your allegations and any supporting documentation.
- Sufficient details for an investigator to understand why you believe a public transit provider has violated Title VI with specifics such as dates and times of incidents.
- Any related correspondence from the transit provider.
If information is needed in another language, contact T.C. Transportation Services at 509-547-7777. Si se necesita information en otro idioma, contacto T.C. Servicios de transporte 509-547-7777.