Transit Policies & Procedures

Reasonable Modification Policy:

The purpose of the Reasonable Modification Policy is to ensure that Kayak Public Transit offers equal and effective opportunities and access to public transportation services for persons with disabilities and full compliance with the provisions of the Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Rules for Riding:

Download a PDF copy of our Rules For Riding 

Service Animal Policy:

Service animals that have been trained to perform a specific task to assist with a disability are welcome to board Kayak's buses. For additional information download a copy of our Service Animal Policy.

Coordinated Human Services Public Transportation Plan:

The Oregon Department of Transportation (ODOT) oversees the Special Transportation Fund (STF) through its Public Transit Division. All STF recipients are required to implement a written plan. The Coordinated Human Services Public Transportation Plan sets out a long term vision for public transportation needs of individuals with disabilities and low income within our service area.

Your Rights Under Title VI:

The Confederated Tribes of Umatilla operates its transportation program and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes they have been aggrieved by an unlawful discriminatory practice under Title VI may file a complaint with the Confederated Tribes' Planning Office.

For more information on the Confederated Tribes Title VI Plan and the procedure to file a complaint, contact our Dispatch line at 541-429-7519 to have your call routed; or visit the the Tribal Planning Office located at the Nixyaawii Governance Center 46411 Timine Way, Pendleton, OR 97801

Discrimination Complaint form (Title VI and ADA)

English   pdf        Español pdf

If information is needed in another language, contact our Dispatch line at 541-429-7519 to have your call routed.

Si necesita información en otro idioma, comuníquese con nuestra línea de despacho al 541-429-7519 para enrutar su llamada.

We encourage, though do not require, individuals to first file a complaint directly with their transit provider to give it an opportunity to resolve the situation before filing with FTA.

You may file a complaint directly with the Federal Transit Administration by signing the complaint form and mailed to:

        Federal Transit Administration
        Office of Civil Rights
        Attention: Complaint Team
        East Building, 5th Floor – TCR
        1200 New Jersey Ave., SE
        Washington, DC 20590

FTA - Title VI Complaint Form

English   pdf

With your form, please attach on separate sheet(s):

  • A summary of your allegations and any supporting documentation.
  • Sufficient details for an investigator to understand why you believe a public transit provider has violated Title VI with specifics such as dates and times of incidents.
  • Any related correspondence from the transit provider.

Kayak Comment Form

English  pdf

We welcome your comments!